Frequently Asked Questions
đź›’ Ordering & Payments
We accept PayNow and bank transfer.
Absolutely! We offer special pricing for bulk or group buys. Reach out to us directly for a quote!
Definitely! Our standard pre-order lead time is 3.5–4 weeks (please note that delays may occasionally occur due to shipping or supplier conditions).
Yes! Let us know what you're looking for, we’ll do our best to source and bring it in for you.
Whatsapp : (65) 8154 7004
Email : Sales@brilliant.com.sg
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đźšš Shipping & Delivery
Delivery is FREE for orders above $250. For orders below $250, a flat rate of $15 applies.
Self-collection is also available at our warehouse : 30 Kallang Place #07-01, Singapore 339159.
For in-stock items, delivery takes 1–3 working days. For pre-orders, estimated arrival is within 3.5–4 weeks.
Yes! You’re welcome to pick up your order at our office. Please coordinate a time with us in advance via whatsapp (65) 88154 7004.
🔦 Product & Services
Yes, we have demo units available at our warehouse. Feel free to visit us to try them out!
Warehouse :Â 30 Kallang Place, #07-01, Singapore 339159
Yes, we provide installation services for backdrops and lighting setups. Chat with us for a customised quote.
If you’re looking for something not listed, let us know. We’ll help you source it if possible.
Whatsapp : (65) 8154 7004
Email : Sales@brilliant.com.sg
↺ Returns, Exchanges & Trade-Ins
Contact us within 7 days with your order number and photos/videos of the issue. We’ll arrange for a 1-to-1 exchange or inspection.
Please keep your receipt and original packaging. Returns not available for change of mind.
Yes! We accept trade-ins for selected Godox products. Contact us via whatsapp and bring in your item for an inspection and valuation.
🛠️ Warranty & Repairs
Products that come with 12 months local warranty includes Flashs, LEDs, Strobe lights, Flash triggers.
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Yes, we offer up to 24-month warranty extensions for selected items. Add-on options are available on eligible product purchase sites.
The warranty covers:
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Manufacturer defects
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Internal electronic failure
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Power or flash misfire issues
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Warranty does NOT cover:
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Physical damage or breakage from misuse
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Water/moisture damage
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Battery
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Cosmetic wear & tear
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Damage caused by misuse or unauthorised repairs
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Accessories (e.g., cables, diffusers, bags)
Yes! We offer inspection and paid repair services for Godox products even after warranty ends. Whatsapp us to make an appointment for your item to be inspected.
📣 Collaborations & B2B
Yes! We collaborate with photographers, content creators, and studios. Contact us to discuss potential projects.
Yes, we offer special rates for retailers and group buys. Contact us to request a quotation.